Shipping & Returns

Shipping details, delivery times, returns, exchanges, and customer information.

Shipping Options

We offer multiple shipping options to meet your needs:

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Overnight Shipping: Next business day

Free standard shipping on orders over €50.

Delivery Times

Orders are processed within 1-2 business days. Delivery times vary by location:

Local: 2-4 business days
National: 3-7 business days
International: 7-14 business days

You will receive a tracking number once your order ships.

Einfache Rückgabe

We accept returns within 30 days of delivery for a full refund.

Items must be unused and in original packaging
Return shipping is free for defective items
Refunds processed within 5-7 business days

Contact our support team to initiate a return.

Exchanges

Need a different size or color? We make exchanges simple:

Free exchanges within 30 days
Fast processing - usually ships within 24 hours
Keep the original item until replacement arrives

Order Tracking

Track your order every step of the way:

Receive tracking number via email
Real-time updates on delivery status
SMS notifications available

Check your order status anytime in your account dashboard.

International Shipping

We ship worldwide with reliable carriers:

Customs duties may apply
Delivery times: 7-21 business days
All prices shown in your local currency

International orders over €100 qualify for free shipping.

Frequently Asked Questions

Wie kann ich meine Bestellung verfolgen?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. You can also view tracking information in your account dashboard.

What if my item arrives damaged?

We're sorry if your item arrived damaged. Please contact our customer service team within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping.

Can I change my shipping address after ordering?

If your order hasn't shipped yet, we can update your shipping address. Please contact us as soon as possible. Once the order has shipped, we cannot change the address, but you may be able to redirect the package through the carrier.

Do you offer gift wrapping?

Yes! We offer complimentary gift wrapping for all orders. Simply select the gift wrapping option at checkout and add a personalized message. Your order will arrive beautifully packaged and ready to gift.

Welche Artikel können nicht zurückgegeben werden?

For hygiene reasons, we cannot accept returns on opened personal care items, earrings, or intimate apparel. Final sale items and personalized products are also non-returnable. All other items can be returned within 30 days in their original condition.